Logo for TRT Road Service featuring a red semi-truck flanked by wrenches and engine components.
(928) 577-1496

Privacy Policy

At TRT Roadside Service (“we,” “us,” or “our”), respecting your privacy and protecting your personal data is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://trtroadservice.com) or use our roadside assistance services.

1. Information We Collect

To provide you with fast and reliable roadside assistance, we may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and billing address.
  • Service & Location Data: Exact or approximate location (to dispatch drivers to your location), vehicle information (make, model, year, license plate number, and VIN), and the nature of the roadside issue.
  • Payment Information: Credit card numbers or other financial details necessary to process payment for services rendered (processed securely through our third-party payment gateways).
  • Automated Data (Cookies): If you visit our site, we may automatically collect data such as your IP address, browser type, operating system, and browsing behavior to improve our website’s functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To dispatch roadside assistance professionals to your specific location.
  • To process payments and generate invoices/receipts.
  • To communicate with you regarding your service request, estimated arrival times, and follow-ups.
  • To improve our website, customer service, and overall service offerings.
  • To comply with legal obligations and resolve any disputes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share necessary details (like your location and vehicle info) with our network of dispatchers, tow truck operators, and technicians to provide the requested services.
  • Payment Processors: We share billing information with secure payment processors to facilitate transactions.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking Technologies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. We also use standard analytics tools to track website traffic and user engagement, helping us improve our digital presence.

5. Embedded Content From Other Websites

Articles or pages on this site may include embedded content (e.g., maps, videos, images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please understand that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure.

7. How Long We Retain Your Data

We retain your personal and service data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. What Rights You Have Over Your Data

If you have an account on this site, have left comments, or have utilized our services, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TRT Roadside Service